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We adapt the same expertise we use to design and develop high quality embedded device solutions, especially wireless and communication devices, to provide both pre and post sales technical support. We thrive on helping customers resolve their technical issues. We consider this an important part of our ability to get customers to market quickly. ClearConnex can put this high value service to work for your customers.

Scope of Services

• Engineers available by email and phone.
• Engineer will respond to technical inquiries regarding customer’s wireless products and any other agreed upon product line
• In order to facilitate support, ClearConnex has a separate ticket tracking system available
• Communicate with customer’s designated personnel and end-customer with focus on timely resolution of end-customer technical concerns with sensitivity to customer’s sales process and goals
• Communicate with customer’s technical staff for second level customer support when necessary to meet end-customer time expectations and customer’s sales objectives
• Report each inquiry. Each inquiry report will include – end-customer name, end-customer contact, time and date of inquiry, nature of inquiry, current status, and performance metrics
• Report product performance issues that require diagnosis by customer technical staff
• Review process issues on monthly basis

Firmware Update and Provisioning
In addition to supporting your customers, we can provide cost effective services to manage the firmware and provisioning of your module and modem inventory.

Contact Us
If you would like more information on our products and services please contact us. Also, if you would like to receive updates to products and services, please sign up for the ClearConnex Newsletter.